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Shipping & Returns

Frequently Asked Questions

If your question(s) aren't covered on this page, we invite you to please contact us.

Can I cancel or change my order?

Please note  that exchanges and  cancellations are only possible by 6am the following business day. Once order has been received the bakery will start the process at 7am. To cancel or change your order please provide your order number and contact our store prior to 7am at 905-853-8388.

What if I am not home when my purchase arrives?

Unfortunately, our courier service cannot be responsible for items that are left unattended. It would be best prior to making an order to confirm that someone will be available to receive it.

In addition, prior to ordering, please make sure the address is correct and there is a local contact number where the recipient can be contacted. In some cases, some drivers have a mobile phone and can contact your client.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. This must be done by e-mail or phone, quoting your order confirmation number for your protection.

Can I change the date of my scheduled delivery?

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, simply send us an e-mail or call us quoting your order confirmation number for your protection.

We hope we have been able to answer most of your questions. Thank you for visiting our website.

Ordering & Delivery Info.

Exchange or Cancellation Policy

Please note that exchanges and cancellations are ONLY possible within 24 hours of receiving your order. To cancel or change your order, please contact us at [email protected] or phone us at 905.853.8388 and quote your order number.

Pricing

Our prices are subject to change without notice.

Payment Options

We accept the following credit cards: VISA and Master Card. Confirmation of your order will be sent to you upon the time of you placing your order online.

Delivery Information

Our pastries, cakes and baked goods are delivered fresh every day to local restaurants, hotels, cafes and food stores as well as local businesses for corporate functions and private individuals safely and on time. Our courier has been in business since for 30 years delivering in excess of over 2000 deliveries per day.

Please ensure before placing your order and selecting a delivery date that the recipient will be there to accept it as we cannot be responsible for orders left unattended.

Delivery is available 7 days a week from 10:00 a.m. - 6:00 p.m. During inclement weather and traffic conditions beyond our control, times of delivery may be affected and you will be notified ahead of time.

We at Sweet Boutique, however, at all times will do our best to ensure that our baked goods are delivered within the date indicated above.

Delivery Locations

The following is a short list of locations we can currently deliver our products to and their delivery prices in Canadian Dollars. If you would like to us to deliver to a location not on this list, please contact us.

Ajax - $25.00 CAD
Aurora - $25.00 CAD
Bramalea - $25.00 CAD
Brampton - $30.00 CAD
Bradford - $30.00 CAD
Concord - $20.00 CAD
Don Mills - $20.00 CAD
Etobicoke - $20.00 CAD
Kleinburg - $10.00 CAD
Markham - $20.00 CAD
Milton - $60.00 CAD
Mississauga - $30.00 CAD
Newmarket - $30.00 CAD
North York - $20.00 CAD
Oakville - $60.00 CAD
Oshawa - $40.00 CAD
Pickering - $25.00 CAD
Rexdale - $20.00 CAD
Richmond Hill - $20.00 CAD
Scarborough - $20.00 CAD
Stoufville - $25.00 CAD
Thornhill - $20.00CAD
Toronto - $35.00 CAD
Unionville - $20.00 CAD
Vaughan - $10.00 CAD
Whitby - $30.00 CAD
Willowdale - $10.00 CAD
Woodbridge - $10.00 CAD

Free Shipping

Free Shipping is only available to the areas below with a minimum purchase of $40.

Barrie
Bradford
Innisfil
Kleinburg
Markham
North York
Richmond Hill
Unionville
Vaughan
Woodbridge
King City
Nobleton
Bolton
Caledon
Concord
Thornhill
Rexdale
Newmarket
Aurora
Schomberg
Mississauga
Brampton

    All orders will be delivered between 10:00AM and 6:00PM. Please note our drivers will not enter any residences or buildings for safety reasons. They will leave your delivery at your front door or in your lobby. You can contact [email protected] or call us at 905.853.8188 with any questions.